Return Policy

Herbal powders and teas are personal, consumable products, so our return process is built with hygiene and quality in mind but we always want to make things right if something's gone wrong on our side.

We'll happily accept a return if the product you received is damaged, defective, or simply not what you ordered. Just make sure to raise the request within 48 hours of delivery.
For us to process it, the item needs to be unused, unopened, and still in its original packaging this isn't us being difficult, it's just how we keep every batch safe and untouched for the next customer.
Because of this, opened powders or teas, anything with a broken seal, and items bought during clearance or special promotions (unless they arrived damaged or wrong) can't be returned.
To start a return, drop us an email at onlinegtee@gmail.com with your order details and a few clear photos showing the issue. We'll review it and guide you through the next steps.
Once we receive and inspect the returned product, approved refunds are issued back to your original payment method within 5–7 business days. If you paid cash on delivery, we'll simply collect your bank details over email to process it.
Prefer a replacement instead of a refund? That's fine too, subject to what's in stock the same approval process applies either way.
If your return is due to our mistake (damaged, defective, or wrong item), we'll cover the return shipping. For any other reason, that cost falls on the customer.
You're welcome to cancel an order any time before it's shipped once it's out the door, though, we're unable to cancel it.
One small but important note: herbal products are natural, so slight variations in colour, taste, or aroma from batch to batch are completely normal and not a defect. Storing your product properly once it arrives really does help it stay fresh.