Shipping Policy

We know that once you've hit "buy," you just want your tea in your hands (or your kettle) as soon as possible. Here's exactly how we handle things on our end:

Once your order is confirmed, we get it packed and ready within 1–3 business days. Orders placed on a weekend or holiday get picked up the very next working day, no delays on our end.
If you're anywhere in India, expect your package within 3–7 business days of dispatch. If you're a little further off the beaten path, it might take a touch longer simply because courier access varies by area, we appreciate your patience here.
Any shipping charges (if they apply to your order) will always be shown clearly at checkout, so there are no surprises. We do run free shipping on select orders and promotions from time to time, so keep an eye out.
As soon as your order leaves our hands, we'll send you tracking details over email or SMS so you can follow along.
Please do double-check your address and phone number before placing an order, if a delivery attempt fails because of incorrect details, the courier may try again or send it back to us, and reshipping might come with an extra charge.
If something arrives broken or a part of your order is missing, reach out within 48 hours of delivery with a few clear photos or a short video, and we'll sort it out. Write to us at onlinegtee@gmail.com.
Every now and then, factors outside our control weather, courier hiccups, festive rush can cause delays once a package has shipped. We genuinely try our best, but we can't be held responsible once it's out for delivery.
We ship to most locations across India. In the rare case your pin code isn't serviceable, we'll cancel the order and refund you in full, no questions asked.